Shipping/Returns

Electric Fence:
Mr. McGregor’s Fence® Kit (100 feet)
Mr. McGregor's Fence Extender Kit (50 feet)
Accessories and Components

Fish Protection (see pond protection)
Garbage Protection
Garden and Farm Protection
Indoor Raccoon Removal
Lawn and Yard Protection

Pond Protection Kits:
AC-powered Kit
Battery-powered Kit
Extender Kit

Repellants:
Get-Away®
Ro-pel®
Whole Control

Traps:
Havahart Live Traps
Raccoon Bait

Ultrasonics and Strobes:
Animal Away™ Ultrasonic Repeller
Yard Gard Ultrasonic Repeller
MB10K Evictor Strobe Light
MB100K Evictor Strobe Light

Water Sprayers:
Scarecrow
Havahart Water Sprayers
Critter Sentry™

Shipping Charges: We seek to match our shipping charges to those that will actually be charged by FedEx. We are not responsible for any difference between the amount you pay and the actual freight charged.

Delivery: Orders ship within 24 hours of receipt except on weekends. Depending upon distance (most of our products leave from the Detroit area), you should receive your goods in 3 to 6 business days from the date of your order.

Carrier: We use FedEx ground, FedEx freight, and other services.

Destinations Outside the Continental US: For shipping rate estimates call 508-888-8305 or Email us at sales@raccoon-x.com. International shipments may be subject to customs delays and fees which are the responsibility of the buyer.

Returns: You may return items within 30 days of the invoice date, in original condition and original packaging. Unless the return is a result of our error, a 15% restocking fee will be charged. See “How to Make Returns” below.

Damaged Goods: We are not responsible for packages damaged by the carrier. Please report such damage immediately to the carrier, and then advise us so that we can provide any replacements you may need.

Other Defects:

WARRANTIES: All the fence chargers and some of the other products that we sell come with manufacturer’s warranties. If you have a problem with one of these products, please call the manufacturer for advice, repair, replacement, or a refund
PERFORMANCE: Should any product you purchase from us prove defective, please contact us within 30 days of your invoice date so that we can confirm your problem and arrange for an exchange, replacement, or refund.

Consultation: In general, if you have any problem with your animal control measures, please call or Email us and we will try to help. If the difficulty involves one of our products, we will do our best to work things out with you. We have a lot of useful experience, and we’re realistic about our products’ practical abilities.

How to Make a Return:

Call ahead (508-888-8305) for a return authorization number to ensure you receive proper credit when your item reaches us.
Enclose a copy of the original packing slip or Email record and circle the items being returned. Be sure to wrap the package securely and send it to The McGregor Fence Company, ATT. Nhia Lee, c/o Ferber Warehousing, 6841 North Rochester Road, Rochester Hills, MI 48306.